We’re all Talking – But is Anybody Listening?

In her fascinating book You’re Not Listening: What you’re Missing and Why it Matters, journalist Kate Murphy talks about how our facial expressions and body language typically carry more than half the emotional content of a message.  Our facial expressions and body language typically carry more than half the emotional content of a message. It’s an important consideration for those of us who use social media—particularly those who tackle sensitive topics there. Even if we do communicate more carefully—knowing our words will be read, not heard or seen—the medium has serious limitations, not least because of our own bad habits:  At work, we’re taught...